MediMatch Account Deletion

How to request deletion

There are two ways to delete your MediMatch account:

• In the MediMatch app — go to Settings → Account → Delete Account while logged in.
• Right here — verify the phone number on your account with a one-time code using the form below.

What gets deleted

When you delete your account:

• Your name, email, and phone number are removed from our systems.
• You're logged out of every device immediately.
• Saved push-notification tokens are removed.

This takes effect immediately once you confirm.

What we retain, and why

Prescription request records connected to pharmacy orders you placed (which pharmacy, what was requested, order status) are kept even after account deletion. Pharmacies are required to retain dispensing/order records for regulatory and dispute-resolution purposes, and this can't be deleted on request.

The uploaded prescription image/PDF files themselves are already deleted automatically around 30 days after an order is completed, cancelled, or expires, independent of whether you delete your account.

Delete your account

Enter the phone number on your MediMatch account. We'll text you a verification code to confirm it's really you before anything is deleted.

For your privacy, we won't confirm whether a given number has a MediMatch account — if it does, this will delete it.

Phone number

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